We have customer friendly return & exchange policy
° If unfortunately you have to cancel an order, please do so within 3 hrs of placing an order.
If you cancel your order within the given time frame, we will refund you the entire amount.
° We only entertain the requests for return or refund only if the request is raised within 48 hrs. of receiving the product.
° Before making any request for return kindly note that we shall process the request for return only under following circumstances:
✓The product supplied is different from the product ordered.
✓The product supplied must not have been used or worn out.
✓The customer must supply the proof of purchase or receipt of the product.
Nevertheless, the customers shall not be eligible for return or replacement/exchange under following circumstances:
✓The product must be non-consumable in nature, i.e., any item which is consumable in nature like rice, turmeric etc. can neither be replaced nor returned/exchanged under any circumstance.
✓Customization or customized puja items.
*Process of return or refund
✓At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
✓Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
✓In case of COD mode of payment, email us at [email protected] or WhatsApp us on 000000.
✓To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of Pujapaat.
For any query or delay in refund process, please contact us via website.